FAQ

Frequent Asked Questions

A. Order Process

1. How do I place an order?
2. How do I check my order status?
3. How do I cancel my order?
4. What happens when you're out of stocks and I've made payment?
5. Is tax covered for Maplestory mesos purchase?

B. Delivery

1. What is the estimated time for my game currency/gold/item purchase delivery?
2. How and where you deliver my purchase game currency/gold/item purchase?
3. How do you deliver my game card purchase?
4. Do you provide meet up delivery service?

C. Game Character Power Leveling Services

1. What is game character power leveling services?
2. Will I get banned engaging you for power leveling services?
3. How do you charge for powerl leveling service?

D. Membership

1. Why should I join ask member?
2. How do I join ask member?
3. What is membership points and levels for?

E. Payment

1. What kind of payment method do you accept?
2. Do you accept debit card payment?

F. Paypal

1. Why do SEAGM needs my scanned/photographed identification card for my Paypal purchase?
2. How long does it takes for Paypal purchases to be processed?
3. How much can I purchase using Paypal?
4. Why does SEAGM impose restrictions on the amount of purchases I can make in a week?
5. Why does there's a extra 4% charge using Paypal?

G. Refund

1. In what circumstances can I ask for a refund?
2. If I can cancel my order, how long does it takes to get refund

Answers

A. Order Process

1. How do I place an order? [Back]
   a. Order can be placed via our website.
   b. First login into your account. The system will redirect you to the login/registration page should you not login into your account first.
   c. Click the 'Buy' button at the game currency/card/item page that you want to purchase.
   d. Fill up all the required information.
   e. Chose your payment method and the order detail page. Then click 'Submit'.
   f. Transfer the purchase amount to any of our accounts.
   g. Contact our customer support personnel via telephone or live chat once you've transferred the fund.
   h. Once verification is done, proceed to in-game trading. Our customer support will tell you the location.


2. How do I check my order status?[Back]
   Kindly contact our customer support via telephone or live chat.


3. How do I cancel my order?[Back]
   1. If you've already made an order without payment, just ignore the order. Order will expired in 4 hours if it's not fulfilled.
   2. If payment already made for your order, inform our customer support. Your funds will be reflected in your SEAGM member account balance.


4. What happens when the game currency/item/card is out of stocks and I've made payment?[Back]
   Our customer support will inform you via phone call or sms once we've replenish the stocks. The payment you've made will be added into your SEAGM account. You can login into your account to check your balance.


5. Is tax covered for Maplestory mesos purchase?[Back]
   Yes. Every Maplestory mesos purchase is tax covered.

B. Delivery

1. What is the estimated time for my game currency/gold/item purchase delivery?[Back]
   Estimated time = 10-15mins after confirmation of payment depending on stocks availability and the number of paid orders in the queue list ahead of your order. Time taken can be longer should there be high volume of customers.


2. How and where you deliver my purchase game currency/gold/item purchase?[Back]
   a. We trade in-game for game currency/item.
   


3. How do you deliver my game card purchase?[Back]
   b. We sms/paste the game card serial and pin to you.
   


4. Do you provide meet up delivery service?[Back]
   Yes. Currently we only provide MapleSEA meet up delivery service. Kinldy refer here.

C. Game Character Power Leveling Services

1. What is game character power leveling services?[Back]
   


2. Will I get banned engaging you for power leveling services?[Back]
   


3. How do you charge for powerl leveling service?[Back]
   

D. Membership

1. Why should I join ask member?[Back]
   SEAGM members are able to accumulate points to level up to higher level of membership. Higher level members enjoys better discounts.


2. How do I join ask member?[Back]
   Visit SEAGM main page to register as members.


3. What is membership points and levels for?[Back]
   Membership points and level entitles SEAGM members for different levels of discounts.

E. Payment

1. What kind of payment method do you accept?[Back]
   Kindly refer to the Payment Option page for detaile information.


2. Do you accept debit card payment?[Back]
   Yes. You can use your debit card and made payment via Paypal.

F. Paypal

1. Why do SEAGM needs my scanned/photographed identification card for my Paypal purchase?[Back]
   SEAGM takes fraud seriously. For first time Paypal payment, we'll need for verification against fraud or unauthorized usage of another person's credit card or Paypal account. Second purchase onwards using the same Paypal account or credit card, SEAGM will not do further verification.


2. How long does it takes for Paypal purchases to be processed?[Back]
   It takes only a couple of minutes for Paypal purchases to be processed. Once we confirmed the payment via Paypal, deliverywill be immediate.


3. How much can I purchase using Paypal if I'm first time/new buyer?[Back]
   New customers/first time buyer, doo take note that SEAGM limits your first purchase to SGD100 or SGD100 for one week.


4. Why does SEAGM impose restrictions on the amount of purchases I can make in a week?[Back]
   This restriction policy is enforced due to prevent fraud.


5. Why does there's a extra 4% charge using Paypal?[Back]
   The 4% charges for Paypal purchases is the administrative charges SEAGM charge for using Paypal. The better payment option is to use online banking transfer or cash deposit machine. Click here for our accounts.

G. Refund

1. In what circumstances can I ask for a refund?[Back]
   SEAGM will refund your purchases should we confirmed that we are unable to replenish our stocks for delivery.


2. If I can cancel my order, how long does it takes to get refund?[Back]
   SEAGM will refund to you immediately once verification is done.