SEAGM Payment Options

1. Attention Hong Leong Bank users, due to the merger between Hong Leong Bank and Eon Bank, Hong Leong Bank's corporate internet banking transaction history can't be seen or not accurate. Hence, we could only check Hong Leong Banks payment from 9am to 4pm on WEEKDAYS. Payments into our Hong Leong Bank in the weekend can only be checked on the following Monday. Please use other banks for payment to avoid long waiting time. Thank you.

SCAMMER ALERT:

• a. SEA Gamer Mall will never CHAT in-game with customer.
• b. SEA Gamer Mall will never CHAT in-game discuss any issues/pricing/promotion/other things. All customer service matters need to go through our Customer Service Officers via LiveChat or phone call listed on SEA Gamer Mall Support Page
• c. No SEA Gamer Mall staff or agent will ask customer for PAYMENT DETAILS or TRADE BACK any successful trades.
• d. Scammers uses SIMILAR game character name or IGN to impersonate as our character pretending that a trade is wrong or ask you to give them your payment details.
• e. PLEASE DO NOT TRADE BACK ANY SUCCESSFUL TRADES TO ANY CHARACTERS INCLUDING SEA GAMAER CHARACTERS THAT TRADED TO YOU. Should there be a mistake our Customer Service Officers will call you or chat with you in LIVECHAT should you are still engage in the LIVECHAT with us.
• f. If anyone tried to ask for a trade back or your payment details, please report to us via Live Chat. That game character is 100% SCAMMER
• f. Should anyone approach you in Facebook or any other website telling you about SEA Gamer Mall promotion or services, please report to us via Live Chat or email us at support @ seagm.com

SECURITY NOTICES for Maybank2u users:

Kindly remove SEA GAMER MALL account from your FAVOURITE 3rd PARTY ACCOUNT TRANSFER. Recently there are cases where Maybank2u users fall victim to PHISHING emails which ask Maybank2u users to change their BIODATA or informing of account being blocked. PHISHING email hacker then uses the account to transfer money into SEA Gamer Mall account using Favourite 3rd Party Account Transfer which does not need TAC SMS code. This is a loophole in Maybank2u system security. PLEASE TAKE NOTE. Sorry for the inconvenience caused. Thank you.

Extra Note:

• For I-Banking, please add a few cents into your payment so that we can easily “find” your payment, for example: 60.01 $ instead of 60$.
• Please capture a PRINTSCREEN or SCREENSHOT for us to verify your payment. For those who use ATM or cash deposit machines, kindly keep your receipt and send it to us via live chat for verification.
• Please ORDER and PAY in the same day. SEA Gamer Mall will only honour the price of PAID ORDERS. Customers need to make new order should there be a price change for UNPAID orders.
• We also accept payments made through PayPal (Credit Card and Debit Card, MoneyBookers, CashU, Alipay and Western Union.
• For all internet banking, please enter support@seagm.com into the recipient´ email, if there is any option to enter receipient´ email, before you click confirm to transfer funds to us.

SEA Gamer Mall accepts Malaysian Ringgit, US Dollars and Singapore Dollars via Skrill (Moneybookers). Do note that some fees applies which could be deducted from the actual amount you've sent to us.

Important Note: For all payment sent via Skrill (Moneybookers), kindly include 2.9% to your payment as charges. This is charged by Skrill (Moneybookers)

How to add 2.9% to the amount?
Example:
Total Order payable amount = RM55
Total Amount to be sent = RM55/0.971 = RM56.6426 = RM56.64 (rounding off to the nearest cent)

Malaysian Ringgit (RM)
Receiver email Address : moneybookers@seagm.com

Moneybooker Website (www.moneybookers.com)

SCAMMER ALERT:

• a. SEA Gamer Mall will never CHAT in-game with customer.
• b. SEA Gamer Mall will never CHAT in-game discuss any issues/pricing/promotion/other things. All customer service matters need to go through our Customer Service Officers via LiveChat or phone call listed on SEA Gamer Mall Support Page
• c. No SEA Gamer Mall staff or agent will ask customer for PAYMENT DETAILS or TRADE BACK any successful trades.
• d. Scammers uses SIMILAR game character name or IGN to impersonate as our character pretending that a trade is wrong or ask you to give them your payment details.
• e. PLEASE DO NOT TRADE BACK ANY SUCCESSFUL TRADES TO ANY CHARACTERS INCLUDING SEA GAMAER CHARACTERS THAT TRADED TO YOU. Should there be a mistake our Customer Service Officers will call you or chat with you in LIVECHAT should you are still engage in the LIVECHAT with us.
• f. If anyone tried to ask for a trade back or your payment details, please report to us via Live Chat. That game character is 100% SCAMMER
• f. Should anyone approach you in Facebook or any other website telling you about SEA Gamer Mall promotion or services, please report to us via Live Chat or email us at support @ seagm.com

Paypal Payment Notes:

• 1. Contact us during our operating hours via SEA Gamer Mall Live Chat Support or phone call after you have made payment. Our phone numbers are on the right hand side of this page.
• 2. Paypal handling fees applies [For USD = USD0.30 + 4.x%; For SGD = SGD0.50 + 4.x%]
• 3. First time buyers using Paypal using a Paypal Account are subjected to identity verification. Please prepare photographed or scanned documents, which clearly shows your name and address for verification to match your Paypal registered Name and Address, as listed below before contact Customer Service Officer via LiveChat:
  • a) National ID, NRIC, IC or driving license
  • b) Bank statement
• 4. First time buyer using a credit/debit card via Paypal are subjected to identity verification. Please prepare photographed or scanned documents, which clearly shows your name and address for verification to match your Paypal registered Name and Address, as listed below before contact Customer Service Officer via LiveChat:
  • a) National ID, NRIC, IC or driving license
  • b) Front and back of your card (which you can hide your CVV numbers and middle 8 digits of your card)
  • c) Credit Card or bank statement
• 5. This will be follow by a phone call verification by our customer support personnel. Kindly provide your real phone number in your SEA Gamer Mall membership profile so that we can call you.

Note:

• 1. In order to keep fraud rate at 0% and provide improved service to our valued customers, the documents we requests are only for verification. Use of scanner or digital/phone camera is acceptable. All collected personal documents and information will remain confidential and only used for verification purposes.


• 2. All customers who wish to buy with Paypal are only allowed to use one Credit/Debit Card or Paypal account for purchase. Kindly decide on one of them.
• 3. We will definitely reject buyers who cannot produce the requested documents. Rejected payments will be refunded.

SEA Gamer Mall accepts Malaysian Ringgit, US Dollars and Singapore Dollars via Skrill (Moneybookers). Do note that some fees applies which could be deducted from the actual amount you've sent to us.

Important Note: For all payment sent via Skrill (Moneybookers), kindly include 2.9% to your payment as charges. This is charged by Skrill (Moneybookers)

How to add 2.9% to the amount?
Example:
Total Order payable amount = SGD55
Total Amount to be sent = SGD55/0.971 = SGD56.6426 = SGD56.64 (rounding off to the nearest cent)

Singapore Dollars (SGD)
Receiver email Address : moneybookerssgd@seagm.com

Moneybooker Website (www.moneybookers.com)

Alipay
Website: https://www.alipay.com

Paypal Payment Notes:

• 1. Contact us during our operating hours via SEA Gamer Mall Live Chat Support or phone call after you have made payment. Our phone numbers are on the right hand side of this page.
• 2. Paypal handling fees applies [For USD = USD0.30 + 4.x%; For SGD = SGD0.50 + 4.x%]
• 3. First time buyers using Paypal using a Paypal Account are subjected to identity verification. Please prepare photographed or scanned documents, which clearly shows your name and address for verification to match your Paypal registered Name and Address, as listed below before contact Customer Service Officer via LiveChat:
  • a) National ID, NRIC, IC or driving license
  • b) Bank statement
• 4. First time buyer using a credit/debit card via Paypal are subjected to identity verification. Please prepare photographed or scanned documents, which clearly shows your name and address for verification to match your Paypal registered Name and Address, as listed below before contact Customer Service Officer via LiveChat:
  • a) National ID, NRIC, IC or driving license
  • b) Front and back of your card (which you can hide your CVV numbers and middle 8 digits of your card)
  • c) Credit Card or bank statement
• 5. This will be follow by a phone call verification by our customer support personnel. Kindly provide your real phone number in your SEA Gamer Mall membership profile so that we can call you.

Note:

• 1. In order to keep fraud rate at 0% and provide improved service to our valued customers, the documents we requests are only for verification. Use of scanner or digital/phone camera is acceptable. All collected personal documents and information will remain confidential and only used for verification purposes.


• 2. All customers who wish to buy with Paypal are only allowed to use one Credit/Debit Card or Paypal account for purchase. Kindly decide on one of them.
• 3. We will definitely reject buyers who cannot produce the requested documents. Rejected payments will be refunded.

SEA Gamer Mall accepts US Dollars (USD) payments via cashU.

Important Note: For all payment via cashU, cashU charges 7% of service charge

cashU Website (www.cashU.com)

SEA Gamer Mall accepts Malaysian Ringgit, US Dollars and Singapore Dollars via Skrill (Moneybookers). Do note that some fees applies which could be deducted from the actual amount you've sent to us.

Important Note: For all payment sent via Skrill (Moneybookers), kindly include 2.9% to your payment as charges. This is charged by Skrill (Moneybookers)

How to add 2.9% to the amount?
Example:
Total Order payable amount = USD55
Total Amount to be sent = USD55/0.971 = USD56.6426 = USD56.64 (rounding off to the nearest cent)

US Dollars (USD)
Receiver email Address : moneybookersusd@seagm.com

Moneybooker Website (www.moneybookers.com)

Country : Malaysia
Receiver First name(s)) Chai   (Last name) Lee Fun
Western Union Website (www.westernunion.com)

Note: Kindly take note that payment via Western Union takes 24 hours to be processed. Our finance department needs to collect the money from the bank for your Western Union payment. Malaysian bank operates from 9am - 4pm (Monday to Friday). You'll only be able to collect your order (all products) after we've confirmed the collection of the payment via Western Union. Thank you.